We will deliver warranty intensively on CES solutions. Once we receive any inquiries or error reports, our maintenance team will safeguard our customers and minimize the loss and damage. In order to deliver high quality of maintenance service to our customers, we have established a measurable service standard.

• Help Desk
  Our professional technical support team is ready to serve our customers, we can tackle any questions on managing the system and answer any inquiries

• Email inquiry
  Act as an additional feedback channel, we always welcome comments and inquiries from users about the system

• Query response and problem fixing
  We press to response as quick as possible, we would assign a query log number for the reference

• Software update
  Within warranty period, upgrade to a new version at no additional charge

• Remote Support
  Provide remote technical support through Internet VPN or modem dial-up